eDiscovery Practice Support Manager

POSITION TITLE: eDiscovery Practice Support Manager

DESCRIPTION: The eDiscovery Practice Support Manager, reporting to the Chief Operating Officer, will be responsible for supporting ETRM Group’s managed services relationship with Clients and serve as the primary eDiscovery point-of-contact with internal technical teams, Clients, and co-counsel.

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  • Serve as the main liaison between ETRM Group and Clients in the support project lifecycle.
  • Coordinate, lead, and participate in team meetings to identify project scope, key milestones and deadlines, gather and refine case team and/or Clients’ goals, and work with internal and dedicated resources to set effective turnaround times and proactively manage related expectations.
  • Participate in team meetings internally and with the Clients regarding the e-discovery lifecycle (identification, preservation, collection, processing, analysis, review, production, and presentation of ESI and paper documents)
  • Managing sometimes conflicting turnaround requirements from internal technical teams and Clients by creating effective work plans and coordinating underlying workstreams to ensure the Clients requirements are effectively met.
  • Create and maintain thorough project documentation, reporting, and project metrics for all projects.
  • Anticipate and proactively problem-solve case team needs and effectively solve unexpected problems or issues encountered.
  • Maintain and track ESI that is received, loaded, and produced.
  • Communicate with case teams and Provider on project status, including ESI management issues encountered and workaround solutions identified and implemented.
  • Manage proper disposition of data upon conclusion of cases.
  • Ensure Provider invoicing is complete, accurate, and delivers the necessary level of detail to enable seamless processing by the Firm’s Accounts Payable team.
  • Maintaining current knowledge regarding, software capabilities and overall continuous awareness of eDiscovery trends and emerging capabilities for eDiscovery software.
  • Attend, as a participant, local/regional Litigation Support and/or ESI seminars and specific industry trade shows, as approved by the Chief Operating Officer.
  • Report daily activities as directed.
  • Performs additional duties as assigned.


  • Requires 7 years of professional experience and at least 5 years of hands-on eDiscovery experience with an emphasis on eDiscovery management, project management, technical support, and document review.
  • Requires proficiency in the understanding of typical litigation support workflows and process requirements as well as all associated technologies
  • Requires working knowledge of industry-recognized document management and support systems.
  • Relativity certification a plus, but not required. Either Relativity Certified Administrator, Relativity Project Management Specialist, Relativity Processing Specialist, and/or Relativity Certified User.
  • iCONECT certification a plus, but not required. Either iCONECT Power Reviewer Certificate, iCONECT Administrator certification, and/or iCONECT NetworX Certification .
  • Strong project management and organizational skills with an ability to adjust to multiple demands and shifting priorities in a fast-paced work environment.
  • Demonstrated desire for continuous learning and a passion for problem-solving and development of enduring solutions to solve complex eDiscovery challenges faced by ETRM Group’s internal technical team or ETRM Group’s Clients.
  • Ability to successfully work independently with minimal supervision and work well within a team-oriented environment and foster effective team relationships.
  • Professional demeanor, exacting attention to detail, high-quality work standards, and the ability to prioritize and perform effectively under pressure.
  • The ability to read, speak, write, and comprehend the English language is required. Must be able to write reports, business correspondence, and technical procedure manuals intended for a non-technical audience.
  • Must be able to effectively present information and respond to questions from groups of non-technical customers and the general public.
  • Undergraduate college degree is required.


  • Relativity Software: 3 years (Required)
  • eDiscovery: 5 years (Required)
  • Professional: 7 years (Required)

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